Pangolin Media Lab

How to delete your data

Disconnect a Meta, TikTok or YouTube account, delete the company account, leave the waiting list, or request deletion of what came through a client company.

Last updated: October 20, 2026 · Version 4. This is a translation; the Portuguese version prevails in case of doubt.

You can request deletion of your data at any time. The path depends on who you are.

If you are a company that uses Pangolin

To disconnect a Meta, TikTok or YouTube account and delete what came from it, do one of these:

on Meta: in Business Settings › Integrations › Business integrations (or, on a personal account, Settings › Apps and websites), remove the Pangolin Media Lab app;
on TikTok: in the app settings, under Security and permissions › Manage app permissions, remove Pangolin;
on YouTube: on your Google Account permissions page, security.google.com/settings/security/permissions, remove Pangolin's access; or
by email: write to dpo@arxs.com.br saying which account you want to disconnect.

Access is revoked immediately, and the data that came from that account is deleted within 30 days. On YouTube, when the request is made to us (through Pangolin or by email), within 7 days.

To delete everything — the company's Pangolin account and all its data —, write to dpo@arxs.com.br from an administrator's email, with the subject «Data deletion — Pangolin Media Lab».

If you are on the waiting list

Reply to any message from us asking to leave, or write to dpo@arxs.com.br. The sign-up is deleted within 15 days.

If your data reached us through a company that uses Pangolin

For example, if your name or image appears in a piece from a company that uses Pangolin: that company decides about this data. Ask it for deletion — or write to dpo@arxs.com.br, saying which company it is, and we will forward and help fulfill the request.

What happens after the request

We confirm receipt and reply within 15 days;
we delete the data, or anonymize it when the law requires keeping a record (for example, tax);
we tell you what was deleted, what remained and why.

Data Protection Officer (DPO): dpo@arxs.com.br · ARXS LAB LTDA — CNPJ 68.114.066/0001-46